Live Arrival Guarantee

All Insect feeders have a 24 hour Guarantee with the exception of Silkworms and Hornworms there Guarantee is for only 12 hours from delivery, this is due to their sensitivity.

All Live Rodent are non-refundable, once you have received the order. If you received a Dead on Arrival (DoA) then we must be contacted within 6 hours of delivery. All live rodents need to be paid for in advance.

No refunds will be given for returned rodents, missed pickups, missed deliveries, or cancelled orders after 9 a.m. Monday. This is due to the care and feeding requirements of live rodents.

All Dead on Arrival (DoA) need to be reported to via text message @ 613- 326-1142 or email to sales@geckogurl.com with proof of DoA, ASAP. At that point we will discuss the best method to replace the Feeders and make arrangements to do so.

Most times, we will give you a refund or credit towards your next order unless a different agreement is made.

Winter Deliveries – Due to cold temperatures, please answer the doors in a prompt manner if feeders are left outside, as this voids all live arrival guarantees. Due to the amount of deliveries nightly drivers need to keep moving onto the next stop promptly