Gecko Gurl wants to make your shopping experience an excellent one. We usually ship within one business day but feeders are only shipped out if they can arrive to your destination before the weekend. We ship across Canada most of the time with Canada Post and most locations receive door to door service. Once your order is shipped you will receive a tracking number to follow your package’s progress.
We also ship frozen feeders Canada wide. Frozen orders are shipped in an insulated box with ice packs and/or dry ice. There is a $10 box charge on all frozen orders, this covers the cost of packaging and ice.
Gecko Gurl offers a 100% satisfaction guarantee. If you receive a defective product return it to us with all the original packaging, in new condition and we will replace it and credit you the return shipping.
We guarantee all your feeders will arrive alive. If you receive D.O.A. feeders, please contact us. In some cases we may request you ship the product back to us before your product is replaced. Return shipping will be credited to you. If you are not available when your order is delivered and it is not picked up the same day all live arrival guarantees are voided. Contact us the same day D.O.A. feeders arrive or our live arrival guarantee may be voided.
Gecko Gurl has a frozen arrival guarantee for all frozen orders. If you receive thawed product please contact us immediately and refreeze the feeders. In some cases we may request the feeders shipped back to us before your product is replaced. Return shipping will be credited to you. If you are not available when your order is delivered and it is not picked up the same day all frozen arrival guarantees are voided. Contact us the same day as your delivery or our frozen arrival guarantee may be voided.
If you have made a mistake with your order contact us immediately. All returns/refunds/and guarantees’ are at the discretion of Gecko Gurl.